Payment verification
Why we may ask about a card
We have to be sure every card on an account belongs to the account holder. Usually the bank confirms that for us. When it can't, we ask for a photo of the front of the card with the middle eight digits covered, so we can see your name and the first six and last four numbers.
Larger or more frequent deposits can also lead to questions about where the money comes from. These source of funds checks are a legal requirement, not a judgement on you. The Account & Verification page explains what we might ask for.
Transaction History
My Account lists every deposit, withdrawal and bet settlement with its date, amount, reference and status. If something looks wrong, contact support with the reference from that line.