Customers in Great Britain aged 18 and over. Please gamble responsibly.Contact and complaints
Questions about your account, a bet or a payment go to the same place. Include your account ID and any bet or transaction reference and we can answer without coming back to you first.
Send us a message
We reply by email. For a complaint, choose Complaint as the subject so it goes straight to the right team.
Complaints
How we handle a complaint
If something has gone wrong, tell us. Every complaint gets a reference, a named person looking at it and a final written answer.
Tell us
Use the form above with the subject Complaint, or email support@messagebet.co. Say what happened, when, and what you'd like us to do. Add bet or transaction references.
We acknowledge it
You get a complaint reference by email. If we need more from you, we ask once, clearly.
We investigate
Someone who wasn't involved in the original decision reviews the account records, messages and bet history, then sends you our final response within 8 weeks.
Independent review
Not happy with our final response? Refer it to IBAS, our alternative dispute resolution provider. It's free, and its decision is independent of us.
About IBAS
The Independent Betting Adjudication Service reviews disputes between customers and licensed operators. You can refer a complaint once you've had our final response, or if 8 weeks have passed without one. Details and forms are on ibas-uk.com.
The Gambling Commission
The Commission doesn't settle individual disputes, but it does want to hear if you think we've broken the conditions of our licence. You can contact it through gamblingcommission.gov.uk.